🎯 Feedback Mastery
Your reputation isn't just about doing great work - it's about controlling how contracts close and feedback is handled.
The feedback conversation: Don't wait for feedback to happen. Close every contract with an explicit conversation: I'm going to close this contract now - would you be open to leaving feedback? It shows professionalism and gives you control.
Before closing a contract:
- Confirm the client is satisfied with the deliverable
- Address any lingering concerns proactively
- Explain what your ideal feedback looks like (without scripting them)
- Ask if they have ongoing needs before the contract ends
Handling negative feedback:
- Respond publicly, calmly, and professionally
- Acknowledge their concern without being defensive
- Offer a resolution in your public response
- A good response to bad feedback often impresses future clients more than no bad feedback
Homework
- Check your stats for Top Rated. Open your Stats and Trends page and identify what you're still missing to get the Top Rated or Top Rated Plus badge. Write down the exact steps you need to close the gap.
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